SHIPPING & RETURNS
We ship anywhere within India and internationally within 2-3 working days. Once the order is shipped, it takes anywhere from 3-10 days for domestic order deliveries and upto 2 weeks for international orders.
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Please note: Once your order has been dispatched from our warehouse, we are not responsible for any delays or damages that may occur during transit.
We accept returns for defective or damaged products in the original packaging. Upon receiving your order, please inspect the items thoroughly. Any damage claims must be reported to us within 48 hours of delivery. We will gladly replace the damaged or defective items at no additional cost to you.
If you notice any issues with your order, please contact us immediately on +91 9270124332 or terratincto@gmail.com.
We may require photographic evidence of the damage or defect to facilitate the return. In case of damage, we will either replace the defective or damaged item with a new one or issue a refund to your original payment method.
Please note that items will not be accepted for return based on factors such as size, color, etc. Our products are natural and handmade, and slight variations in shape, color, or texture may occur. These variations are normal and do not constitute grounds for return.
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Once payment for an order is completed, it cannot be cancelled. We strive to process orders quickly to ensure prompt delivery to our customers. Therefore, once an order has been placed and payment has been processed, it enters ourfulfillment system immediately, and cancellation becomes unavailable.
We encourage customers to review their orders carefully before completing payment to ensure accuracy and satisfaction.
If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact us.
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Thank you for choosing Terra & Tincto. We appreciate your business and strive to ensure your satisfaction with every purchase.
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